Our rent’s always on time,we have made improvements to the house and garden (eg: garden beds,garden path, cubby house,carpeted top stair and made minor repairs)yet when we want something repaired it takes them months to get around to it.at the moment our shower exhaust fan is out of action ( think: mould and peeling paint) and we have requested a stair rail as 3 people have fallen down our slippery stairs already.the real estate rep keeps saying that they are in the process of getting quotes.
in our first rental it was so bad there was a cracked pipe which leaked water everywhere, they went as far as saying it was our brandnew washing machine which was the problem, THEN the owner couldn’t afford the repairbill and put the house up for sale (yes and they even tried to sell the house to us!)
on the flip side i have a mate who owns an investment property managed by an agency.the rent is always late,she’s had to make numerous major repairs yet she’s not able to evict her tenants.